ASSURANCE PROGRAM

Manufacturers own Service Program

  • It's our brand and reputation on the scanner, if we cannot fix it, we will replace it.

Properly Equipped & Trained Technicians

  • Certified Trained Technicians used on every Onsite Service visit.
  • Scanner Specific Spares Kit with every Onsite Service visit.
  • More than €2m invested in parts, parts kits and scanners for the program.
  • Properly equipping our technicians enables us to achieve over 97% First Visit Fix Rate.
  • That is how we Guarantee Service Levels.

Best-in-Class Product Warranty

  • Industry best Onsite Service with Next Day Response for Low-Volume and Mid-Volume Production scanners.
  • Parts kit with every visit, no excuses “waiting for parts” they are in the kit.
  • Industry best next day Exchange for ScanSnap, Workgroup, Departmental and Network scanners.
  • No fuss and no shipping or repair costs for your customer.

Competitively Priced Service Plans

  • Upgrades available to attach to new scanner sales, enhances the Product Warranty of a new scanner.
  • Bronze, Silver, Gold and Platinum levels available to suit different budgets, usage and levels of business criticality.
  • Renewals available for scanners whose Product Warranty or Service Plan has expired.
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