Manufacturers own Service Program
- It's our brand and reputation on the scanner, if we cannot fix it, we will replace it.
Properly Equipped & Trained Technicians
- Certified Trained Technicians used on every Onsite Service visit.
- Scanner Specific Spares Kit with every Onsite Service visit.
- More than €2m invested in parts, parts kits and scanners for the program.
- Properly equipping our technicians enables us to achieve over 97% First Visit Fix Rate.
- That is how we Guarantee Service Levels.
Best-in-Class Product Warranty
- Industry best Onsite Service with Next Day Response for Low-Volume and Mid-Volume Production scanners.
- Parts kit with every visit, no excuses “waiting for parts” they are in the kit.
- Industry best next day Exchange for ScanSnap, Workgroup, Departmental and Network scanners.
- No fuss and no shipping or repair costs for your customer.
Competitively Priced Service Plans
- Upgrades available to attach to new scanner sales, enhances the Product Warranty of a new scanner.
- Bronze, Silver, Gold and Platinum levels available to suit different budgets, usage and levels of business criticality.
- Renewals available for scanners whose Product Warranty or Service Plan has expired.
Click below to your scanner model