Frequently Asked Questions

When will my order be delivered?

Our deliveries are usually within 1-3 working days as long as we have the item you ordered in stock and you reside in the UK mainland. If you want to enquire regarding stock please contact us. For larger items or orders delivery may take slightly longer and we will inform you of this. Tracking details will be provided on the morning of the delivery.  We cannot guarantee to be able to give you a delivery time slot from the couriers as they will deliver between normal office hours.

What does ADF mean?

ADF stands for Automatic Document Feeder, A tray for automatically feeding a stack of documents into document scanners. 

What does simplex & duplex mean?

Simplex is the process of scanning one side of a document as it passes through a document scanner, Duplex is the process of scanning both sides of a document as it passes through a document scanner.

I have seen the product cheaper elsewhere

If you have seen a product listed elsewhere cheaper than we are selling it for, we will beat our competitors prices on all products guaranteed! T&C's apply

Can I rent a document scanner?

We have a small fleet of rental scanners where you can rent a scanner to suit your needs with a minimum rental period of just one month. 

What warranty do I get?

All of our document scanners come with a minimum 1 years on-site manufacturers parts and labour warranty.

Can I use your document scanners on a network?

Our document scanners that are compatible for use on networks are stated in the description of that scanner, most of our document scanners can be networked using a third party device called a Silex Server, this has to be purchased seperately and allows sharing of a scanner across many PC's. For full compatibility please contact us for more information.

I have another comment or question:

If your question has not been answered here or you have a comment to make please contact us 0800 043 9972 and we will endeavour to help you.

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